When you can’t pick up, Macy does. She books the appointment and leaves you a note on every call.
Create your account, then set her up for your business in the app.
How she works
Six things she does for you. Here’s how it looks at your business.
Your calls go to her when you don’t pick up, when the line is busy or when your phone is off: you turn on forwarding once. She answers in your business’s name, at any hour.
Someone called and you couldn’t get back to them? Tap “Have Macy call again” in the app, and she phones them for you, picking up where the last call left off. On the calls she makes for you, when a decision is yours, she asks you in the app and waits.
Services, prices, hours, how to get there. She answers from what you’ve set up for her. Anything you haven’t, she writes down and passes to you.
While she’s on the call she sees what’s open on your calendar, and offers only times that are really free, by the rules you set.
The appointment goes on your calendar. With Google Calendar, the customer also gets an email invite with a meeting link.
Who called, what they wanted, what got booked. Every call comes with a recording, a transcript and a summary, in an app that keeps all your customers in one place.
The conversations on screen are illustrations. Names and details are examples.
Hear her
These are Macy’s real voices, each reading the same sentence. They aren’t a recording of a customer call.
Each one says: “Hi, this is Macy, your AI assistant. I can answer questions, book a meeting, or take a message. How can I help?”
A business in the United States gets her American accent, and a business in the United Kingdom gets her British one. You choose her voice in the app.
Get startedMacyHi Dana, this is Macy, the AI assistant at Morgan Studio. This call is recorded. You asked us to call about a first session?
DanaYes. Could I come in Thursday at 2?
Macy checks the calendar
MacyThursday at 2:00 is taken. I have 4:30 that day. Does that work?
Dana4:30 works.
MacyYou’re booked for Thursday at 4:30 PM. The invite is on its way to your email.
Control and privacy
She doesn’t answer questions and doesn’t book. She just takes down who called, what they wanted and how urgent it is, and passes it to you.
On Macy’s own calendar, a booking can wait for your yes: approve or decline it in the app. With Google Calendar, she books right away.
You define what she answers when you set her up, and what she must never share. For anything else, she’s set not to guess: she writes it down and passes it to you.
Her first sentence on every call says she’s an AI assistant, and that the call is recorded. That can’t be switched off.
On Google Cloud, in the United States. Recordings are deleted after 30 days, and your calls aren’t used to train AI models.
In the app’s Settings, under Privacy and data: export everything, erase one person’s data, choose how long conversations are kept, or delete your account.
What missed calls cost
Put in three numbers of your own, and see what the calls nobody answers could be worth to you.
Calls nobody picked up, in a usual week.
A job or a customer, on average.
Fill in your three numbers to see the estimate.
Those missed calls could be worth about a month, or a year.
An estimate from your own numbers, worked out in this page and sent nowhere. It is not a result Macy promises.
Compared
How she compares with the two usual ways to cover the calls you miss.
| Macy | Voicemail | A human answering service | |
|---|---|---|---|
| Picks up at any hour | Yes | Yes, to record a message | Depends on its hours |
| Answers questions about your business | Yes, from what you set up | No | Depends on the service |
| Books into your calendar | Yes, during the call | No | Depends on the service |
| Calls new leads back | Yes, when you ask her in the app | No | Depends on the service |
| Tells callers it’s an AI | Yes, in her first sentence | Not an AI | Not an AI: a person answers |
| Leaves you a note on every call | Yes: a summary, a transcript and the recording, in the app | Only when the caller leaves a message | Depends on the service |
Who it’s for
The app
Every call Macy answers or makes lands in your business’s app.
Everyone who calls your business gets a card of their own, built from Macy’s conversations. The card holds their details, what Macy understood, every call with its recording, transcript and summary, and a “Have Macy call again” button.
The home screen shows who’s waiting on you and what happened this week: new contacts, calls, messages and meetings. Every contact has a status: new, in progress, customer or not relevant.
Listen to a call while it happens, and read the transcript as it’s written. In the chat, send Macy on a call for you, and answer her when she needs your decision.
Every call stays in the app with its recording, its transcript and its summary. Recordings are deleted after 30 days.
She checks when you’re free and books the meeting, with a Google Meet link and an email invite. No Google Calendar? She books on her own calendar in the app.
Your number stays yours. Forward calls to Macy’s number from your mobile, or from any line that can forward calls. The app gives you the standard codes.
Not open to businesses yet. Today Macy answers your phone.
Plans
In the app you pick a plan of monthly call minutes, and a person on our team reviews it. The price, and how it’s paid, are agreed with you in writing before anything is charged.
Coming soon
WhatsApp isn’t open to businesses yet. Today Macy answers your phone, and every call lands in your app.
Getting started
Macy runs on Google Cloud, with Google’s Gemini models. You set her up for your business in the app, and she answers on a number of her own.
Hear for yourself: the samples above are her real voices. She speaks natural English, and she tells every caller up front that she’s an AI assistant.
Her accent follows your business’s country: a business in the United States gets her American accent, and a business in the United Kingdom gets her British one. You choose her voice in the app, and you can play each one first.
She’s set not to guess: she writes down the question and the customer’s details, and you get back to them with an answer. Every call is recorded and transcribed, so you can check exactly what was said. You can also set her to only take messages and not answer questions at all.
Not today: she doesn’t pass a live call to you. A caller who wants to talk to you leaves a message with her, with their name, their number and what it’s about. You see it in the app and call them back, or have Macy call them back for you.
Her instructions cover them. A sales call or a survey gets a short, polite answer: she notes it as a message that isn’t urgent and says goodbye. A scam, or anyone asking for codes, gets a goodbye, and she ends the call. She never asks for or takes card numbers, passwords or codes.
Macy is connected to a calendar: Google Calendar, or her own calendar, which you see in the app. During the call she checks what’s open within the hours you set, and offers only free times. On Macy’s calendar you can also have every booking wait for your approval. With Google Calendar, the appointment is booked right away.
Macy books on Google Calendar or on her own calendar, which you see in the app. If your appointments live in another tool, she can be set to log booking requests, and you enter them into your tool.
No. Your business number stays yours, and you forward calls from it to Macy’s number: when you don’t answer, when the line is busy, or when your phone is off. The app gives you the codes to dial on your mobile, and the one that turns forwarding off.
Yes. In the app you request a local US number for her, by area code or by city and state, and a person on our team reviews the request. Your own number stays yours: you forward calls to hers.
Not yet: WhatsApp is coming soon. Today Macy answers your phone, and every call lands in your app.
Every call is kept in your app with its recording, its transcript and a summary. Recordings are deleted after 30 days, and conversation records are kept for the period you choose. The data is stored and processed in the United States, on Google Cloud, and your calls aren’t used to train AI models. In the app’s Settings, under Privacy and data, you can export everything, erase one person’s data or delete your account. The Privacy Policy has the details.
Turn off forwarding on your phone, and your calls stop going to her. To leave for good, delete your account in the app’s Settings, under Privacy and data, or write to us at hello@meetmacy.com. What’s stored for your business is then deleted, as the Privacy Policy describes. You can export a copy first.
Create an account in the app, with your Google account or with an email and a password. A short setup asks about your business, and has you choose a phone number for Macy and your monthly call minutes. A person on our team checks both requests before they go live, so she’s ready on day one. Then you forward your calls to her number, and she starts answering.
Any business where the phone is the business: clinics and practices, auto shops, real estate, salons and spas, law and accounting firms, contractors and remodelers, and business services.
Create your account, set her up for your business and request her number. Once your account is active, she starts answering.