Accessibility

Accessibility Statement

In force from October 19, 2026. Version 1.1.

In short

  • We want everyone to be able to use the site and get started with Macy easily, including people with disabilities.
  • The site was built to the WCAG 2.1 guidelines at level AA. It meets part of them, and we don’t claim that it meets all of them. Below is what was checked and what is not yet right.
  • Every page has a button in its bottom corner with accessibility options: a larger text, high contrast, highlighted links, readable spacing and no animations. They are an aid. They do not replace the accessibility built into the site, or your own browser and device settings.
  • Ran into a problem? Write to hello@meetmacy.com. We answer within 10 business days.

The level we aim for

The site was built to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, in English, left to right. It meets part of the guidelines and not all of them, so we do not claim full conformance.

Accessibility is built into the site’s own code, and works with the accessibility settings of your browser and your operating system. The accessibility options described below sit on top of that work. They are our own code, with nothing loaded from another company, and they are not what makes the site accessible.

What was done

  • Keyboard. The whole site can be used with a keyboard alone, and every element that takes focus shows a clear ring. Every page starts with a “Skip to content” link.
  • Legibility. An automated check found no text with a contrast below 4.5 to 1, or below 3 to 1 for large text. At 200% zoom nothing scrolls sideways.
  • Motion. The notes and the phones move only while you scroll, and the decorative animations stop after a few seconds. If your device is set to reduce motion, the site comes without animations.
  • Illustrations. The illustration at the top of the home page is presented to screen readers as one image with a description. The phone that plays the six steps is hidden from them, because everything it shows is also written in the text beside it.
  • Structure. Headings are in order, the navigation and content areas are marked, and the page’s language is set to English.
  • Tables. The tables in the privacy policy, the data processing addendum and the list of sub-processors are marked as tables in the code. On a narrow screen, or with a larger text, each row becomes a block with every cell under the name of its column, so nothing has to be scrolled sideways.

The accessibility options

Every page has a round button in its bottom corner with the universal access symbol, a person with open arms in a circle. Its name for a screen reader is “Accessibility options”, and a keyboard reaches it right after “Skip to content”. It opens a small panel. Each option in it is a real button or switch that says whether it is on, Escape closes the panel and returns the focus to the button, and the panel also closes when you click or move the focus outside it.

  • Text size. Three steps up from normal. Reading text grows by 15%, 30% and 50%. Buttons, the menu’s links and the lead lines under a headline grow by 10%, 20% and 30%. Headlines, which are already large, grow by 5%, 10% and 15%. The top bar and the screens of the illustrated phones keep their size.
  • High contrast. Black text on white, solid black lines instead of tints and soft shadows, and white text on black in the footer.
  • Highlight links. Every link is underlined and outlined, and a link in the text of a page also gets a yellow background.
  • Readable spacing. More room between the lines of reading text (a line height of 1.8), between letters and words, and between paragraphs. Headlines lose their tight spacing.
  • Stop animations. Nothing animates or fades: the notes and the phones stop following the scroll, the phone that plays the six steps changes its screen at once instead of fading, and the page jumps to a section instead of gliding to it. It is what the site already does for a device that is set to reduce motion, switched on by hand. On such a device the option shows as already on.
  • Reset puts everything back to normal.

With a larger text or with readable spacing, the menu folds behind its “Menu” button on a wide screen too, so that it always fits, and long buttons may wrap onto two lines.

Your choices are remembered in your browser’s local storage, so they hold on every page and on your next visit, and they are applied before the page is drawn. They stay in your browser: nothing is sent to us or to anyone else, and no cookie is set. If your browser blocks storage, the options still work for the page that is open.

The button stays out of the way of the main buttons and of the footer’s links: when one of them is under it, it moves up until the way is free.

What the options are not. They are an aid for this site only. They do not replace the site’s own accessibility work, your browser’s zoom, your device’s settings or a screen reader, and they do not change the app at app.meetmacy.com. They need JavaScript: without it the site still works, without the button.

How and when it was checked

The last check was made on October 14, 2026, as an internal check by the people who built the site, on the home page and on the privacy, terms, data processing, sub-processors and accessibility pages, in the Chrome browser. It included:

  • An automated check of the contrast of every piece of text shown on screen, at a desktop width and a phone width.
  • A keyboard pass over the elements of every page, checking that each element that takes focus shows a visible ring, and that every button, link and field has an accessible name.
  • A check that at 200% zoom nothing scrolls sideways.
  • The accessibility options: every option alone and all of them together, on every page, at a desktop width and two phone widths. With each one on, nothing scrolls sideways, no text is cut off or runs out of its box, and the main button of the home page is still on the first screen. With high contrast on, every piece of text has a contrast of at least 7 to 1. The panel was opened, used and closed with the keyboard alone.

The check was not made by an independent accessibility specialist, and did not include a screen reader or the Firefox browser. In Safari it was limited to a short pass of the accessibility options on a simulated iPhone. There may be problems we did not find, and we would be glad to hear about them.

What is not yet right

  • Screen readers. The site and its accessibility options have not yet been tested with screen readers such as NVDA, JAWS and VoiceOver. We will run that test and update this statement.
  • Other browsers. The site has not yet been checked in Firefox, in Safari on a computer, or on a real phone. In Safari on an iPhone, only the accessibility options were tried, on a simulator.
  • A recorded call. The site does not yet have a recorded demo call. When one is added, it will come with captions and a full transcript in text.
  • The app. This statement covers this site only. It does not cover the app at app.meetmacy.com, where “Get started” leads.

Other ways to get service

If anything on the site is hard for you to use, write to hello@meetmacy.com. Any information on the site will be sent to you in writing on request, in a format that suits you.

We have no physical location that receives the public. Meetings are held by video.

Telling us about a problem

Write to hello@meetmacy.com. So that we can deal with it quickly, tell us which page the problem was on, what you were trying to do, and which browser and device you used. We answer within 10 business days, fix the problem as soon as we can, and until then offer you another way to get the same information or service.

In force from October 19, 2026. Version 1.1. See also the Privacy Policy and the Terms of Use.